The Phantom of the Opera Theatre operates a Fair Access Policy.

Customers with access requirements will be able to purchase a ticket in the price band of their choice, subject to availability.

One additional companion ticket in the suitable area will be made available at the same price paid by the customer with Access requirements, subject to availability. Any additional tickets required in the suitable area will be chargeable at the standard admission rate.

Customers with access requirements who require continuous support throughout their visit in order to be able to attend may obtain a Personal Assistant ticket free of charge.

*Please be aware that from 30th September 2019, all customers must be signed up to the LW Theatres Access Scheme in order to obtain a Personal Assistant ticket free of charge.

Please complete our Access Scheme Form for more information about eligibility.

To enquire about purchasing Access and Personal Assistant tickets for shows at our Theatres, please email

Assisted performances

We regularly schedule signed, captioned and audio-described performances of The Phantom of the Opera. Please email for more information.

Access into the theatre

Level access into the foyer through the centre doors and through two sets of swing doors. Box Office counter on the right-hand side. Staircases have handrails on both sides and some steps are highlighted. Stalls are 18 steps down from the foyer, Royal Circle up 32, Grand Circle up 62 and Balcony up 89. 2 steep steps between rows in the Circles. Customers with mobility problems are advised to book stalls seats.


Please contact the Theatre Manager on arrival.

Access is through the second side EXIT door on Charles II Street. There is a slight slope to the rear right Stalls. Three spaces for wheelchair users in row S next to S12. Transfer seating available to any aisle seat in the Stalls. An usher will be assigned to disabled theatregoers.

Limited Mobility

22 steps down to the Stalls bar, 32 to the Royal Circle bar and 62 to the Grand Circle bar. All have moveable seats.

Step free access is also available into the Stalls for people with limited mobility via Charles II Street.

Assisted Hearing Facilities

Infra-red system with headsets. Induction loop at Box Office. Headsets can be collected from the cloakroom adjacent to Stalls bar.

Access dogs

Theatre management can look after four dogs per performance. Access into the auditorium is at the discretion of the theatre management, with the exception being during Audio Described performances.

Now Playing at Her Majesty's Theatre